Professional Services, Support Agreements and Emergency Support
The Norris Hospitality team have both experience account managers as well as certified and trained engineers in the Oracle Simphony and Opera.
Areas of Consulting we can assist with include
Leveraging our 25 years of experience in the IT Managed Services field. Norris Hospitality is your go to company for all things Point of Sale.
We have a range of Support Options
We do this by loading a small management agent on your equipment. This agent allows us to
Imagine – you have an outage – in most cases we will be automatically notified and can remote in and resolve the issues within minutes. All this is fully tracked within our ticketing system – you are kept in the loop throughout the whole process.
We understand that you depend on these systems. If you are having an issues, please don’t hesitate to give us a call. The problem you having may have a simple fix which we can supply over the phone. If the problem is more difficult then we can give you advise for a work around or quote you to resolve it.
A few things of our Capabilities
We will spend some time with you to diagnose the issue. If we can do a quick fix remotely we will provide you with a quote and sort out the issue immediately.
If not we will outline a plan of action to get you up and going and on approval implement it as quick as possible. POS Advantage have a large stock of spare parts and refurbished terminals to get you up and going quickly.
We understand that Micros issues can bring your business to its knees.
Our support plans are designed to keep you operational. We have a selection of plans to meet the requirements of all business sizes. Our support plans will lower your Total Cost of Ownership (TCO) and include options for
Our Professional Services Team provides consulting on all areas in the hospitality industry. This can include
Norris Hospitality has access to a full range of both new and refurbished Micros Equipment
We can help you with all your Micros or Simphony questions or request a free audit